01What this Policy Does
This Privacy Policy describes:
- What personal data we collect
- How we use the personal data we collect
- How we ensure your privacy is maintained
- Your legal rights and other choices relating to your personal data
By using the Site and our Services, you are accepting and consenting to the practices described in this Privacy Policy.
02Personal Information We Collect
WatchLab collects the following personal data about you
- Your first and last names, age, date of birth, gender, occupation, nationality, languages spoken, marital status
- Your contact details: postal address, including billing and delivery address, telephone numbers (including mobile numbers), and e-mail address
- Purchases, sales and trades or similar orders made by you
- Your online browsing activities
- When you make a purchase or place an order with us, your payment details, which may include credit card information
- Your communication and marketing preferences
- Photos and descriptions of your items when you use the Sell and Trade-in forms
- Your interests, feedback survey responses and preferences
- Your location
- Your correspondence, SMS messages and communications
- Publicly available data, including data which you have shared via public social media platforms
- Recruitment information
- Other Information. This list is non-exhaustive. In specific instances, we may need to collect additional data for the purposes set out in this Privacy Policy. For example, we may collect other personal details you choose to provide to us when corresponding with us by e-mail or telephone, participating in surveys, sweepstakes, contests, or otherwise visiting and interacting within our service.
03How We Use Personal Data
General Uses
- To provide goods and services to you
- To make a tailored website available to you
- To perform a contract with you
- To respond to your inquiries and fulfill your requests
- To send administrative information to you, such as information regarding the service
- To verify your identity
- To perform quality controls and customer satisfaction
- To provide authentication, verification, and accurate assessment of a product and provide you with related customer service
- To ship products purchased, sold, or traded by you
- For customer insight and marketing research to better understand your needs and preferences with your agreement, to contact you electronically about promotional offers and products which we think may interest you
- For crime and fraud prevention, detection, and related purposes
- Where we have a legal right or duty to use or disclose your information
- For security purposes, such as to protect our company, our customers, or our platforms
- To address complaints you make
Promotional Communications
With your consent, we use personal data to send you private messages via email, text, and other electronic communication channels to update you about products or services which are of interest or relevance to you. You have the right to opt-out of receiving these types of communications at any time by making use of the “unsubscribe” links included in the messages, via the contact channels set out in this Policy.
Online Advertising
We use analytics and advertising tools from Google, Yandex, Meta and OpenAI to understand how our website is used and to measure and improve our advertising. The list of these services and how to opt out is in our Cookie Notice.
Our Service Providers and Suppliers
We may need to share your personal data with some of our service partners in order to make certain services available to you. These include IT, delivery and marketing service providers, fraud prevention and identity identification partners.
We only allow our service providers to handle your personal data when they have assured us that they apply appropriate data protection and service controls. We also impose contractual obligations on our service providers relating to data protection security and they can only use your data to provide services to us and to you, and for no other purpose.
Other Third Parties
We may share your data with
- Credit reference agencies, banks, and payment issuers (such as Visa, MasterCard and American Express)
- Messaging and social media platforms (such as WhatsApp, Telegram or Instagram) when you choose to contact us through them
- A business that acquires all or part of the WatchLab to continue to provide services to you in a manner consistent with this Policy.
- Governmental bodies, regulators, law enforcement agencies, courts/tribunals, and insurers where we are required to do so to comply with our legal obligations or to exercise our legal rights, or to prevent, detect or investigate a crime, to safeguard and protect our employees, customers, and other individuals.
- For internal business reasons, we may anonymize, aggregate and de-identify the personal data that we collect and use such data for our own internal business purposes, including sharing it with our current and prospective customers, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyze patterns among groups of people, and conducting research on demographics, interests and behavior.
04How We Protect Your Data
Our security measures include:
- Encryption of data
- Regular cyber security assessments internally, as well as, of service providers who may handle your personal data
- Penetration testing of systems
- Security controls which protect the entire company infrastructure from external attack and unauthorized access
- Internal policies setting out our data security approach and training for employees
05Your Rights
When it comes to our processing of your personal data, you have the following rights:
- The right to receive a copy of personal data we hold about you
- The right to request that we delete personal data we hold about you when we no longer have a reason to retain it
- The right to request that data relating to you be corrected or updated
- The right to opt-out of any marketing communications that we may send you using your personal data
- The right to restrict processing of personal data
- The right to object to processing of personal data
06Basis for Using Personal Data
The legal basis for processing customer data is that it is necessary for the legitimate interests of WatchLab, in
- Facilitating the purchase, sale and trade of goods and services to our customers
- Promoting, marketing, and advertising of our services
- Sending promotional communications which are relevant and tailored to individual customers’ preferences and needs;
- Improving existing services and developing new ones
- Complying with our legal and regulatory obligations
- Preventing, investigating, and detecting crime or working with law enforcement concerning customer’s complaints, disputes or the like;
- Any other purpose aimed at complying with our duties or exercising our rights under a contract for goods or services to a customer or complying with our legal obligations
07Cookies and Other Web Technologies
Our website uses a small number of cookies that are needed for it to work — a session cookie, a list of recently viewed items, your favorites and viewed stories — as well as analytics and advertising cookies from Google, Yandex, Meta and OpenAI. The full list, and how to manage or opt out of cookies, is in our Cookie Notice.
08Children
Our Services are intended for persons aged 18 and over. We do not knowingly collect personal information from persons under 18. If you become aware that a minor has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.
09Links to Third-Party Sites
The Service may contain links to other web sites operated and maintained by third parties. We have no control over the nature, content, and availability of those sites. Access to those third-party sites is available only as a convenience. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views or practices expressed within them. We recommend that you become familiar with the privacy statements and contractual terms associated with those third-party sites. Any reliance you place on such information is therefore strictly at your own risk.
Some of these third parties include YouTube Terms of Service and Google Privacy Policy. YouTube API Services are being used.
10Modifications to this Privacy Policy
We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.
11Contact Us
Please write “Privacy Policy Issue” in the subject line and contact us using the details below.